We run a friendly, multi-channel service desk—portal, chat, email, and phone—handling standard requests and incidents from passwords and MFA to VPN and application access. A living knowledge base and self-service catalog reduce queue volume, while smart automations keep common tasks fast and consistent.

Your device fleet is managed end-to-end with zero-touch provisioning via Intune or Jamf and standardized images. Patch and compliance policies cover OS, browsers, and core apps; endpoint protection and XDR policies are enforced and monitored so the estate stays healthy without constant firefighting.

We administer Microsoft 365 or Google Workspace—mail, groups, SharePoint/Drive—alongside access requests, license management, and conditional access/MFA. Where needed, we also handle light SaaS administration for tools like Zoom, Slack, or Notion, following your governance model.

Endpoint and M365/Google backup posture is reviewed regularly, with a defined restore-testing cadence and documented runbooks. This ensures that when something does go wrong, recovery is predictable and quick.

For moments when remote won’t cut it, we coordinate regional dispatch for hardware swaps, network checks, and event support—closing the loop between service desk, devices, and the physical workspace.